WHAT IS YABE ONLINE MALL?
A leading eCommerce platform from Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities.
FREQUENTLY ASKED QUESTIONS
HOW DO WE SECURE YOUR PAYMENT?
We do not store your credit card information after each transaction, which is submitted directly to your bank
RETURN POLICY?
At Yabe, we value the trust of customers when ordering products. The after-sales policy at Yabe is built on a commitment to protect the interests of consumers so that you can feel secure shopping and experience the service.
Yabe guarantees products sold at Yabe are new and 100% genuine. In the rare case that the product you receive is defective, damaged, or not as described, Yabe undertakes to protect customers with the return and warranty policy.
HOW LONG WILL I RECIEVE MY REFUND?
Yabe will process the refund to you right after the inspection and assessment of the quality of the return/exchange product is completed. This may take approximately three business days.
We will update information about the specific time of refund for each exchange/payment to you by email or SMS.
CAN I GET A FREE PRODUCT WARRANTY?
More extended warranty period (based on stamp/warranty card or the time of activating electronic warranty).
The stamp/warranty card is intact.
WARRANTY CHARGES MAY ARISE IN CASES: THE PRODUCT HAS A TECHNICAL FAULT.
The product warranty period expired.
The product is broken, deformed, burned, exploded, damp in the engine, or damaged during use.
HOW DOES YABE CHARGE FOR THE SHIPPING
TTo provide the most suitable choice for customers, orders at Yabe will be charged a single shipping fee according to:
The weight and packaging dimensions of the products in order: Yabe's receiving address and Yabe's warehouse or the supplier/vendor's warehouse are the geographical distance.
Shipping fee support policy: Depending on the individual support policy at each supplier/vendor, orders will show different final shipping charges.